Operational Reporting
Run the operation on records, not spreadsheets.
Every screening, review, case and decision in SANQOR is already a record. The reports read from those records — scoped per tenant, with role-based access — so supervisors, managers and account leads work from the same facts.
01
Operational visibility
Workload, queues, turnaround and exceptions — for the people running the team.
| Report | Contents | Used by |
|---|---|---|
| Screening Operations | Volume, channel mix, risk distribution, requires-review, and sanctions/PEP match counts across the tenant. | Managers, supervisors |
| Review Queue & Ageing | Open items with ageing buckets, overdue SLA, unassigned and due-soon views — the daily supervisor screen. | Supervisors |
| Case Management | Throughput, resolution, time-to-resolve, decisions, notes and attachments per case. | Managers |
| Risk & Exceptions | High-risk items without a case, matches awaiting decision, overdue and unassigned exceptions across eleven categories. | Supervisors, MLROs |
02
Client reporting
Defensible information for each client organisation you serve.
| Report | Contents | Used by |
|---|---|---|
| Client Portfolio | Activity, risk, matches and service status grouped by client — for consultancies and outsourced FICA teams. | Partners, account leads |
| Watchlist Coverage & Freshness | Per-source health, staleness thresholds, record counts and latest import status. | Compliance leads |
03
Compliance evidence
What happened, who acted and what was decided.
| Report | Contents | Used by |
|---|---|---|
| Compliance Reports | SAR / STR / TPR report packs with JSON and print/PDF-friendly exports for manual submission. | MLROs |
| Case Pack Exports | Full evidence packs per case — PDF, CSV and JSON — for regulators, clients or internal review. | All roles |
Decisions, notes, attachments and watchlist snapshots are retained with each case, so the evidence behind a report can be produced when it is asked for.
How evidence is protected